How visitors feel during chats — scored by your agent's sentiment model.
Avg. sentiment
0.72
+4%vs last week
Positive chats
62%
of scored conversations
Negative chats
10%
flagged for review
Escalation rate
3.8%
-2%vs last week
Sentiment breakdown
Share of positive, neutral, and negative chats
Positive
62%
Neutral
28%
Negative
10%
Sentiment trend
Daily sentiment distribution
Positive
Neutral
Negative
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Low-sentiment topics
Questions most often tied to frustrated visitors
Export keeps failing at 68%
38Images blurry after WordPress import
29Training stuck on sitemap crawl
21Widget not loading on mobile Safari
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