Conversation volume, resolution, and channel performance for your agent.
Total chats
2,847
+18%vs last week
Avg. duration
4m 12s
per conversation
Resolution rate
94.2%
+3%vs last week
Messages sent
18.4k
+12%vs last week
Chat volume
Messages per day — last 7 days
Chats
Leads
Mon
Tue
Wed
Thu
Fri
Sat
Sun
By source
Where conversations started this week
Website widget
1,684WordPress
742Public link
421Peak hours
Busiest time windows (local time)
9 AM – 12 PM
8921 PM – 5 PM
1,0486 PM – 9 PM
61210 PM – 8 AM
295